PAYMENT, SHIPPING, AND RETURNS
Payment Policy
Payment may be made online or via a check mailed to our workshop.
A 50% deposit is required to start work on any furniture orders. After work has started, all deposits become non-refundable.
Once your order is ready for shipping, you will be contacted by our customer service team for the remaining payment.
For Merch Orders - Woodlake Designs accepts payment via major credit cards including Visa, Mastercard, American Express, and PayPal for online purchases.
Shipping Policy
Since each piece is made to order, please expect 4-6 weeks for items to be shipped from our shop. Every effort is made to ensure your custom furniture is delivered in pristine condition. It is your responsibility to ensure that all pieces are inspected at time of delivery for any damage and not accept it if it is damaged.
If you are within driving distance of our shop (<150 miles), we would love to deliver your furniture and install it in person at your home or place of business!
For Merch Orders - Woodlake designs will submit your order for fulfillment within 24 hours for creation and shipping. Generally your order will be shipped and received within 2-5 business days, depending on the type of shipping selected on checkout.
Return & Exchange Policy
Our goal is that you are DELIGHTED with your purchase, but we understand if things happen beyond your control.
A 50% deposit is required for all furniture purchases. This allows us to purchase all materials to create your custom furniture. Furniture deposits become NON-REFUNDABLE after work is started on your project. At this point, we will have purchased any materials needed for your order.
For Merch orders - only damaged products are eligible for returns. Please contact us to process a return up to 30 days after purchase if it was damaged for a replacement product.
All other cases will be handled on a case by case basis. Please reach out to service@woodlakedesigns.com for details.